5555q's Privacy Policy

1.1 Personally Identifiable Information

We collect the following information during account registration:

• Full name and date of birth
• Email address
• Mobile number (for verifying bKash, Nagad, or Rocket accounts)
• Password (stored in encrypted form — never in plain text)
• Government-issued ID details for identity verification (National ID or passport)

1.2 Financial and Transaction Information

The following information is required to process deposits and withdrawals and to prevent fraud:

• bKash, Nagad, or Rocket mobile banking account number
• Transaction history — deposits, withdrawals, and bonus activity
• Transaction date, amount, and method

1.3 Technical and Device Information

Information collected automatically when you visit the website:

• IP address and geographic location (approximate)
• Browser type and version
• Operating system and device information
• Cookie and session data (see Section 7 for details)
• Page visits, click patterns, and duration of visit

1.4 Gaming Activity Information

To improve your gaming experience on our platform and to ensure responsible gaming:

• Play history, bet amounts, and results
• Active time and gaming patterns
• Bonus and promotion usage details
• Self-set limits and break requests

2.1 Service Operation and Improvement

• Ensuring account creation, verification, and secure login
• Processing deposits and withdrawals
• Providing bonuses, cashback, and promotional offers
• Personalizing the gaming experience
• Technical improvements to the platform and bug fixes

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Anti-money laundering and fraud prevention measures
• Age verification (confirming 21+)
• Detecting multiple accounts and bonus abuse

2.3 Customer Service and Communication

• Providing support via live chat, email, and other channels
• Sending important notifications related to account activity
• Providing information about new offers and promotions (with your consent)
• Sending responsible gaming messages and alerts

3.1 Service Provider Partners

Information is shared with companies providing payment processing (bKash, Nagad, Rocket), technology infrastructure, and anti-fraud services — only to the extent required for them to perform their designated services. These partners have no right to use the information beyond our instructions.

3.2 Legal Obligations

Information may be disclosed in response to valid court orders, government investigations, or lawful requests from law enforcement authorities. In such cases, we always follow a policy of disclosing only the minimum information necessary.

3.3 Emergency Safety Situations

Relevant information may be disclosed to address a direct threat to the life or safety of you or another person, or to prevent potentially significant financial harm.

4.1 Retention Period

Information is retained while your account is active. Even after account closure, information may be kept for a defined period for the following reasons:

• The period required for legal and regulatory compliance
• Until any ongoing disputes or investigations are resolved
• The applicable period for retaining financial transaction records
• Minimum information necessary for fraud prevention

4.2 Data Deletion Requests

You may request deletion of your personal information. Please note that if there are legal obligations or active disputes, some information may not be possible to delete before the defined period ends. To make a request, contact us via live chat or email.

6.1 Right to Access Information

You may request at any time what information we hold about you. We will provide that information within a reasonable timeframe.

6.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction. Some information can be changed directly from your account settings.

6.3 Right to Opt Out of Promotional Communications

If you do not wish to receive promotional emails or messages, you may change this preference at any time. However, it is not possible to stop essential notifications related to your account and transactions.

6.4 Right to Object to Processing

In certain circumstances you may object to the processing of your information. However, in some cases we may be unable to stop processing due to legal obligations.

7.1 Essential Cookies (Always Active)

These cookies are essential for the basic functioning of the website. Core services such as maintaining login sessions, security verification, and payment processing do not work without them.

7.2 Analytical Cookies

These cookies are used to understand which pages are visited most, how long users stay on the site, and what errors are occurring. Information collected this way is analyzed in aggregate form and cannot be used to identify individuals.

7.3 Preference Cookies

These cookies are used to remember your language, game lobby layout, or other personal preferences so you do not have to re-configure settings each time.

Age Restriction

5555q is strictly for individuals aged 21 or older only. We do not knowingly or intentionally collect any personal information from minors.

If we confirm that information from a person under the age of 21 has been collected in error, that account will be closed immediately and the relevant information will be deleted.

If a parent or guardian believes their child is using 5555q, please contact us immediately.

9.1 Update Notification

We may update this Privacy Policy from time to time. After any change:

• The "Last Updated" date at the top of this page will be changed
• For significant changes, a notification will be sent to your registered email
• Continuing to use the service after an update will be considered consent to the new policy

9.2 Previous Versions

You may contact us to obtain information about previous versions of this Policy. We retain the history of changes for a reasonable period.